Cancellation policy

Consumers have a fourteen-day right of withdrawal.

Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.

o exercise your right of withdrawal, you must inform us (Tobias Lüke, Brugesstr. 45, 79224 Umkirch, Germany, info@tenhaag-shop.com, phone: +49 761 380 90 93) by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. For this purpose, you may use the enclosed sample withdrawal form, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

Sample cancellation form
If you want to revoke the contract, please fill out and return this form, register your revocation at info@tenhaag-shop.com 

Here you can find the sample cancellation form. (PDF download, approx. 20 KB) 

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) 

– Ordered on (*)/received on (*) 

– Name of the consumer(s) 

– Address of the consumer(s) 

– Signature of consumer(s) (only in case of paper communication) 

– Date 

(*) Delete where not applicable. 

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Deviating return costs regulation for Germany 
We bear the direct costs of returning the goods if the return takes place within Germany.

Return labels
Without prejudice to your statutory rights, we will provide you with free return labels for your return within Germany. The return label will be enclosed with your shipment. We will send you the return label by e-mail. You can drop off the return shipment at a parcel store of the respective provider in Germany.